1. Introduction

Viprasol Tech ("we", "our", or "us") operates the ViperAgents platform accessible at viperagents.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By accessing or using ViperAgents, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

Name and email address when you join our waitlist or sign up
Business name and contact details when creating an account
Billing information (processed securely by Razorpay — we do not store card details)
Communications you send to us via email, WhatsApp, or Telegram
Support tickets and feedback

2.2 Information Collected Automatically

IP address, browser type, and device information
Pages visited, time spent, and referring URLs
Usage patterns within the ViperAgents dashboard
Log files and error reports

3. How We Use Your Information

To provide, operate, and improve the ViperAgents platform
To process payments and manage subscriptions
To send transactional emails (receipts, password resets, account alerts)
To send product updates and newsletters (you may opt out at any time)
To respond to your support requests and enquiries
To detect and prevent fraud or abuse
To comply with applicable laws and regulations

4. Sharing of Information

We do not sell your personal data. We may share information with:

Razorpay — payment processing. Subject to Razorpay's Privacy Policy.
Anthropic — AI model provider (Claude). Agent conversations may be processed by Anthropic's API per their data processing agreement.
Infrastructure providers — cloud hosting and server providers necessary to operate the service.
Legal authorities — when required by applicable law, court order, or to protect rights and safety.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at support@viprasol.com. We will delete or anonymise your data within 7 days of a valid request, unless we are legally required to retain it.

6. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though some features of the platform may not function correctly as a result.

7. Security

We implement industry-standard security measures including HTTPS/TLS encryption, secure password hashing, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

8. Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data ("right to be forgotten")
Opt out of marketing communications at any time
Lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us at support@viprasol.com.

9. Children's Privacy

ViperAgents is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a minor has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of ViperAgents after the effective date of a revised policy constitutes your acceptance of the changes.

11. Contact Us

For any privacy-related questions or requests: